Spring 2006: ENC 5236: Advanced Business Writing for Accounting
Reassurance Letter - Some Corrections
General Structure
This can vary widely. The whole letter could be one paragraph as long as it addresses that you did receive and do acknowledge the last letter, you will do something, and then you are continuing the open lines of communication.
- Para 1: restatement of last letter: "As you stated in your letter, we do owe Brawny Mann 2,000 for invoice #1234" and what you will do "We will pay invoice #1234 within the next two weeks; however, we cannot pay earlier."
- Para 2: reasons
- Para 3: nice closing, continues conversation: please call me if you have any questions.
Word Choice
Business often international with readers with different backgrounds, so need to anticipate not only how things are most often read, but how they can be read.
- apologize vs sorry
- relations - careful on usage